SERVICES
IT Maintenance
IT maintenance is an essential aspect of IT management, as it helps organizations maximize the uptime, performance, and security of their IT systems, leading to improved productivity, reduced operational costs, and enhanced user satisfaction. Regular maintenance practices are crucial for organizations of all sizes, from small businesses to large enterprises, to keep their IT environment running smoothly and securely.
Immediate Response
Immediate response via Remote Desktop Support, issue resolve with turnaround less than 30 minutes.
Single Point-of-Contact
Managed entire IT services, we help to handle & liaise with multiple vendors to resolve the issues, all in Single Point-of-Contact.
Performance Monitoring and Optimization
Monitoring the performance of IT systems and networks to identify any bottlenecks or performance issues. Proactively optimizing configurations and resources to ensure optimal performance.
Hardware Maintenance
Regularly inspecting, cleaning, and servicing physical IT equipment, such as servers, workstations, routers, switches, and printers. This includes checking for any hardware failures or issues and promptly replacing or repairing faulty components. performance.
Software Updates and Patch Management
Ensuring that software applications, operating systems, and firmware are up to date with the latest security patches, bug fixes, and feature enhancements. Keeping software updated helps protect against known vulnerabilities and exploits. performance.
Backup and Disaster Recovery
Implementing and maintaining data backups to ensure critical data can be restored in case of data loss due to hardware failure, accidental deletion, or cyber-attacks. Disaster recovery plans are essential for businesses to quickly resume operations after a catastrophic event. performance.
IT Ad-Hoc Support
IT ad hoc support refers to on-demand or as-needed technical assistance and support provided to address immediate IT issues and problems. Unlike scheduled or proactive maintenance, ad hoc support is reactive and is usually requested on an unplanned basis when an IT problem arises. It may be provided by in-house IT staff, external IT consultants, or third-party IT service providers
Immediate Response
Ad hoc support is typically required for urgent or time-sensitive issues. When a problem occurs, users or organizations seek immediate assistance to resolve the issue promptly.
No Fixed Schedule
Unlike regular maintenance or managed services, ad hoc support does not follow a fixed schedule or predefined service agreement. It is provided as-needed when issues occur.
Pay-as-You-Go
Ad hoc support is often billed on a pay-as-you-go basis, meaning users or organizations pay for the support services they use, rather than subscribing to a long-term service contract.
Wide Range of Services
Ad hoc IT support can cover a wide range of technical issues, including hardware troubleshooting, software configuration, network problems, data recovery, security incidents, and more.
Flexibility
Organizations can request ad hoc support services as and when they need them, allowing them to manage their IT support costs based on actual usage. Ad hoc support is often billed on a pay-as-you-go basis, meaning users or organizations pay for the support services they use, rather than subscribing to a long-term service contract.
Remote and On-Site Support
Ad hoc support may be delivered remotely, where the IT support personnel connect to the affected systems over the internet, or on-site, where the support staff physically visit the location to resolve the issue.
Empowering Your Tech, Supporting Your Success.
PRODUCTS
CLOUD
Cloud computing has become increasingly popular due to its flexibility, scalability, cost-effectiveness, and ease of use. It has enabled businesses and individuals to access advanced computing capabilities without significant upfront investments in hardware and infrastructure, revolutionizing the way technology is consumed and utilized. Cloud Solutions, Cloud System.
Microsoft Azure is a cloud computing platform and service offered by Microsoft. It provides a wide range of cloud-based services that enable organizations and individuals to build, deploy, and manage applications and services through Microsoft's global network of data centers.
Cloud-based Solutions
Microsoft 365 is a suite of cloud-based productivity tools and services offered by Microsoft. It integrates familiar Office applications like Word, Excel, PowerPoint, and Outlook with other collaboration and communication services, all hosted in the cloud.
Cloud-based Solutions
Google Workspace is Google's suite of cloud-based productivity and collaboration tools for individuals, teams, and organizations. It brings together a variety of Google's popular applications and services under a unified brand. Google Workspace includes a range of tools designed to enhance productivity, communication, and collaboration.
Cloud-based Solutions
NETWORK-ATTACHED STORAGE (NAS)
Network Attached Storage (NAS) refers to a type of dedicated file storage device that is connected to a network, allowing multiple users and network devices to access and share data. Unlike a traditional file server that might be used in a business setting, a NAS is a self-contained unit with its own operating system and management interface, designed specifically for file storage and sharing.
Synology is a company that specializes in the development and manufacturing of Network Attached Storage (NAS), IP surveillance solutions, and network equipment. The company was founded in 2000 and has since gained a reputation for producing reliable and user-friendly NAS devices.
TerraMaster is a brand that specializes in the development and production of Network Attached Storage (NAS) devices and direct-attached storage solutions. TerraMaster offers storage solutions that cater to a variety of users, including home consumers, small businesses, and professionals.
NETWORKING
Networking refers to the practice of connecting computers, servers, and other devices to share resources, exchange data, and enable communication. This interconnected infrastructure forms the backbone of modern information technology, enabling everything from simple file sharing to complex internet services.
FortiGate is the flagship line of next-generation firewalls (NGFW) offered by Fortinet, a leading global cybersecurity company. FortiGate firewalls provide advanced threat protection and security features to help organizations defend their networks against a wide range of cyber threats. They are known for their robust security capabilities, high performance, and comprehensive network security solutions.
Sophos is a cybersecurity company that offers a range of network security solutions, including firewalls. The Sophos firewall lineup includes both hardware appliances and virtual appliances, providing comprehensive security features and threat protection for businesses and organizations of various sizes.
Cisco Systems, Inc. is a global leader in networking, cybersecurity, and IT infrastructure solutions. Founded in 1984 by Leonard Bosack and Sandy Lerner, Cisco has grown to become one of the most significant players in the technology sector. The company's headquarters is located in San Jose, California.
Desktop / Laptop
Desktop and laptop are two common types of personal computers, each with its own form factor, advantages, and use cases.
Lenovo is a multinational technology company based in China that is known for producing a wide range of computer hardware, software, and electronics. Founded in Beijing in 1984, Lenovo has become one of the world's largest manufacturers of personal computers (PCs) and is a major player in the global technology industry.
HP, or Hewlett-Packard, is a well-known multinational information technology company headquartered in Palo Alto, California, USA. HP is a prominent player in the technology industry and has a long history of providing a wide range of hardware, software, and services.
Dell Inc. is a multinational technology corporation headquartered in Round Rock, Texas, USA. Dell is one of the world's leading technology companies and is known for its wide range of hardware, software, and services designed for consumers, businesses, and enterprises.
CCTV
Closed-circuit television (CCTV) is a system of video cameras, monitors, and recording devices used to monitor and record activities in a specific area, often for security and surveillance purposes. CCTV systems are widely used in various settings, including homes, businesses, public spaces, and government facilities. cctv maintenance
Dahua Technology is a Chinese multinational company that specializes in video surveillance products and services. It is a leading player in the global security and surveillance industry, offering a wide range of products and solutions for security and surveillance applications.
Hikvision is a Chinese multinational company that specializes in video surveillance, security products, and solutions. Founded in 2001, Hikvision has become one of the world's leading providers of security and surveillance technology, serving a wide range of customers, including governments, businesses, and homeowners.
Door Access
A door access system, often referred to as an access control system, is a security solution designed to control and manage entry to buildings or specific areas within a building. It provides a secure and efficient way to allow authorized personnel access while preventing unauthorized individuals from entering restricted areas. Door access systems are widely used in various settings, including commercial, industrial, residential, and government facilities.
Suprema
Suprema Inc. is a South Korean multinational company that specializes in biometrics and security solutions. Established in 2000, Suprema has become a global leader in biometric technology, offering a wide range of products and solutions focused on access control, time and attendance management, and identity management.
Entrypass
EntryPass Corporation is a Malaysian-based company that specializes in providing security and access control solutions. Established in 1997, EntryPass has gained recognition for its range of products and services designed to enhance security and manage access to buildings and facilities.
Empowering Your Tech, Supporting Your Success.